Job Details:
- Organization: UNDP – United Nations Development Programme
- Location: Kabul
- Grade: Level not specified – Level not specified
- Occupational Groups:
- Administrative support
- Security and Safety
- Closing Date: 2023-12-26
UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and the planet. UNDP has worked in Afghanistan for over 50 years on climate change and resilience, gender, governance, health, livelihoods, and the rule of law. Under the broader framework of the Sustainable Development Goals (SDGs) and closely coordinating with other UN agencies, UNDP supports the Afghan people’s aspiration for peace, prosperity, and sustainability. UNDP is currently implementing its flagship crisis response program, ABADEI (Area Based Approach to Development Emergency Initiatives), as part of the ongoing UN-led response to prevent a humanitarian catastrophe and the breakdown of Afghanistan’s economy following the August 2021 shift in power.
Under the guidance and supervision of the Security and Training Officer, the Security Receptionist provides telephone communication and general reception and information services ensuring high quality and accuracy of work. The Security Receptionist promotes a client, quality, and results-oriented approach. The Security Receptionist works in close collaboration with the Country Office Programme and Operations staff, other UN agency staff and members of the public to exchange information and ensure consistent service delivery. UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams to enhance and enable horizontal collaboration.
- Provision of front-desk service and telephone communications service
- Update UN staff information
- Support to knowledge building and knowledge sharing.
Ensure the provision of front-desk service and telephone communication services focusing on the achievement of the following results:
- Monitoring of all visitors to the office, assisting visitors by providing directions and accurate information related to UN/UNDP.
- Operate and manage of telephone switchboard under appropriate protocol.
- Weekly check and test of all lines.
- Maintenance of recording information in the system, solution of minor technical problems, and reporting to the telephone service provider for regular maintenance and repair.
- Management and planning of the front desk coverage.
- Assistance in the preparation of cost-recovery bills for the administration services provided by UNDP to other agencies if requested.
Ensure the most updated UNDP/UN staff and other contact information, focusing on the achievement of the following results:
- Collection and update of UNDP/UN staff information every month, ensuring all data and information is correct and accurate.
- Update of the UN house telephone list and UN directory, address of the Government, International Organizations, Embassies, NGOs, and other important contacts.
Support knowledge building and knowledge sharing in the Country Office.
- Participate in training for the operations/projects staff on administration.
- Make sound contributions to knowledge networks and communities of practice.
4. Institutional Arrangement
Under the guidance and supervision of the Security and Training Officer, the Security Receptionist provides telephone communication and general reception and information services ensuring high quality and accuracy of work. The Security Receptionist promotes a client, quality, and results-oriented approach.
