Post Date: Jun 13, 2024
Closing Date: Jul 13, 2024
Reference: AUB/HR/024-056
Number of Vacancies: 1
Salary Range: As per company salary scale
Years of Experience: 3 years
Probation Period : 3 month
Contract Type: Permanent
Contract Duration: Not specified
Contract Extensible: Yes
Minimum Education: Bachelor’s Degree
Gender: Any
About Afghan United Bank
Afghan United Bank is a full-fledged privately owned commercial bank incorporated on October 4, 2007. The Bank obtained its banking license under the Banking Laws of Afghanistan from the Central Bank of Afghanistan (DA Afghanistan Bank) and received incorporation license from Afghanistan Investment Support Agency (AISA). The Bank is currently operating through 34 branches and 13 booths in Kabul and other big cities of Afghanistan. The bank is offering financial products and services in both Conventional and Islamic Banking across these branches.
AUB is strengthened with the most professional bankers of the region and driven by the strategic goals set out by its Board of Management and Supervisory Board, the Bank has invested in the state of the art core banking system, Flex cube, in order to provide its customers with an extensive range of products and services. For more information kindly visit: www.aub.af or www.afghanunitedbank.com.
Job Summary
IT Assistant is responsible to Diagnose and resolve technical hardware and software issues, follow standard help desk procedures and stay current with system information, changes and updates.
Duties & Responsibilities
- Respond to requests for technical assistance, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise the user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Redirect problems to appropriate resources.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports.
- Stay current with system information, changes and updates.
- Conduct branch network surveys and help in network installation and setup and when required shall visit the branches for the network and related troubleshooting.
- Any other computer equipment and IT-related activity that may be assigned by the Line Manager.
Job Requirements
- University degree in the field of Information Technology.
- At least 3 years of experience in managing Windows servers 2016/2019 and supporting a group of users.
- Good interpersonal and communication skills.
- Ability to understand data and how it will be used.
- Being hardworking and flexible.
- Professional behavior and discipline.
Submission Guideline
Interested candidates who deem themselves suitable for this vacancy can share their complete profile including (application letter, updated CV, national identity card – tazkera/passport and recent photo) electronically to below mentioned email and please indicate the vacancy number (AUB/HR/024-056) in the subject line of your email otherwise your application will not be considered.
Only shortlisted candidates who have completed the requirements of the vacancy will be called for further selection process.
