Responsibilities and particular assignments  

General responsibilities:  

• The accountability supervisor closely works with communities to inform them about PU-AMI’s activities and services, to foster their participation in PU-AMI’s projects, and to collect and ensure effective and timely management of their feedback. Under the supervision of the accountability officer, the accountability supervisor is in charge of the development and management of PU-AMI’s accountability systems in the eastern region and should also actively contribute to their dissemination and/or improvement if requested.

Objective 1: Implementation of accountability activities

• Activities/Main duties: Manage PU-AMI’s complaints and feedback mechanisms 
• Ensure effective development and management of PU-AMI’s feedback mechanisms through the regular collection of communities’ feedback and their proper registration in PU-AMI’s dedicated system.
• Maintain confidential and detailed records of all feedback registered.
• In collaboration with the accountability officer and concerned departments, ensure close follow-up of all the feedback received, to make sure that they are effectively and timely analyzed and addressed.
• Treat urgent and/or sensitive feedback with the immediate attention they require and ensure a fast resolution.
• In collaboration with the accountability officer, liaise with community leaders and external stakeholders, to support the resolution of feedback if necessary.
• Compile data, prepare and submit regular comprehensive and detailed activity reports.
• When relevant, suggest new tools to collect feedback and reinforce the relevance of PU-AMI complaints and feedback mechanisms.
• Upon request from your line manager, conduct a field investigation and cross-check the information received.

Objective 2هدف دوم: Promotion of complaints and feedback mechanisms

• Activities/Main duties: Inform and raise awareness about PU-AMI’s feedback mechanisms 
• Design relevant IEC (information, education, and communication) tools to advertise PU-AMI’s feedback mechanisms.
• Implement accountability and CFM awareness-raising and promotion activities to sensitize communities, local authorities, and external stakeholders in PU-AMI’s areas of implementation and ensure that complaints and feedback mechanisms are known by communities in areas of intervention.
• When relevant, suggest new ways to advertise PU-AMI’s feedback mechanisms.

Objective 3: Communication 

• Activities/Main duties: Ensure clear communication with communities, within PU-AMI, and with external stakeholders. 
• Inform communities about their rights to be consulted and provide feedback to PU-AMI on its activities and explain to them why and how to use PU-AMI’s feedback mechanisms.
• Communicate and disseminate feedback handling procedures, policies, and tools to beneficiaries, project staff, and other stakeholders.
• Ensure constant and adequate communication with your manager and your colleagues.
• Participate in department coordination meetings and any other meetings related to humanitarian accountability if needed.
• The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

Qualification/ Requirements Education and requirements  

Education Background: At least a bachelor’s degree in business administration (BBA) or equivalent, in monitoring and evaluation diploma.

Work Experience: At least 2 – 3 years of work experience with INGOs in a similar position or the M&E/ MEAL sector.

Knowledge and skills:

• Interest in working in the humanitarian sector and a good understanding of humanitarian principles
• Observation, active listening, and analysis skills
• Strong interpersonal skills and ability to interact with diverse people
• Strong organization skills and attention to detail
• Good communication and reporting skills
• Very good team spirit! Ability to work within a team.
• Willingness to improve own knowledge and skills by actively participating in training sessions and capacity-building activities and willingness to share experience and build team capacities.
• Willingness to look beyond his/her job description and cooperate with all departments
• Ability to deal with stress and tight deadlines
• Experience/training in protection will be an asset
• Experience working in the eastern region

Languages: Fluency in written and spoken Pashto, Dari, Nuristani and English

Computer skills: Strong knowledge of MS Office software (including Word, Excel, PowerPoint, and Outlook) and understanding of data analysis software (Kobo Humanitarian Toolbox).

Dear candidates,

To apply for this vacancy, please use the following link:

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Please note :

You are allowed to apply only before the closing date

Only the candidates who meet the mandatory qualifications/requirements will be considered for the longlist

A maximum of 15 best candidates from the ones who meet the mandatory qualifications/requirements (longlist) will be invited for a technical test (shortlist)

If you are not invited for a technical test within a month, please consider that your application was not considered for this vacancy

Validated copies of academic certificates/diplomas will be requested only if called for an interview.

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