Post Date: May 08, 2024
Closing Date: May 13, 2024
Reference: KSS HR/08-May-2024
Number of Vacancies: 12
Salary Range: As per company salary scale
Years of Experience: 2 years
Probation Period: 3 month
Contract Type: Fixed-term
Contract Duration: 1 year
Contract Extensible: Yes
Minimum Education: High School
Gender: Any
About Kabul Skyscraper Services (KSS)
Kabul Skyscraper Services “KSS” is a private limited company registered with Afghanistan Ministry of Commerce, working in many sectors providing services and consulting International Development Agencies and Government in Afghanistan. As well as, resulting our hard work and diligence, KSS could successfully achieved certification of ISO 9001 in 2008 and ISO 27001 in 2013.
KSS exclusively operating in five main services such as HR Outsourcing, Project Management, Mass Communication, Logistic, and Cleaning & Maintenances Services. Kabul Skyscraper Services aims to provide effective & excellent Services to national & international companies in Afghanistan. At KSS we have expert staff, follow effective management procedures & used latest technology, which allows us successfully, achieved the client’s high level of desires.
Job Summary
Kabul Skyscraper Services “KSS” is hiring Call Center Representatives.
Duties & Responsibilities
- Respond to the customer inquiries via phone, email and chat.
- Troubleshoot customer issues and provide technical support
- Resolve customers complaints and escalate issues to appropriate departments
- Monitor customer feedback and provide the feedback to the management
- Identify customer needs and suggest appropriate products and services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Job Requirements
Education:
- High School Graduated Bachelor is preferred.
Experience:
- Holding minimum one-year experience in relevant field.
Abilities
- Ability to multi-task and work under pressure
- Ability to work independently and also as an effective team member
- Ability to set priorities and meet deadlines.
- Having good communication and negotiation skills
- Computer Working Skills (Microsoft Office).
Submission Guideline
Qualified candidates are requested to send their updated CV to hr@kabulskyscraper.com Please including the job title in the subject line by 13/May/2024.
Important Note: (Please clearly indicate the position title in which you applied for in the Email Subject line).
Please do not send us your working certificates, educational certificates or any other additional documents while you are applying for the post. We will ask you for these documents if you are selected for the next steps of recruitment.
Only shortlisted candidates will be invited for the interview.
