About COUNTDOWN
Afghan Telecom was established on September 13, 2005 as a complementary telecommunications company. Afghan Telecom has become the only company that provides GSM/3G Salam mobile services, fiber optic services, Lindar digital phone services, DSL Internet services, Wicoms Internet services, Dial Up Internet services and VCN services in the country. Is. In addition, Afghan Telecom is the only telecommunication company that provides the telecommunications network of all government departments, including all ministries and other government offices, which includes voice communication services, internet and video conference facilities for these departments, and the telecommunications activity of Afghan Telecom Company It has also been approved by the Ministry of Communications of the Islamic Republic of Afghanistan. Afghan Telecom has covered 155 small and big cities and 34 provinces of the country and will soon cover all 355 districts of the country.
Job Summary
The customer service employee should present the problems and necessary information about the services to the customers in an accurate manner without any problems, and at the same time, solve all the problems of the customers who contact the call center or contact center 24 hours a day, follow up the problems with the teams Respective.
Duties & Responsibilities
Responding to incoming calls from customers in standard methods determined by the department, call initiation, call flow and call termination.
Record all incoming calls in the prepared system (TTS).
Activating packages (DSL) and fax lines through the system (CVBS)
Learning new topics and changes about the company’s products and services.
Making comments and suggestions to the supervisor about the development and expectations of customers.
· Answering customers’ questions and solving their problems with available facilities and previously learned information about the call center
Handing over complaints that are not resolved in the normal way to the relevant authority.
· Not keeping the customer waiting for more than two minutes.
· If the customer’s problem takes more than two minutes in the relevant authorities, call them back after checking.
The customer service employee should show himself as an active and ready customer service assistant.
Explaining products and services clearly to customers.
Being present on time and performing the tasks given by the relevant manager and supervisor.
Job Requirements
Conditions of employment:
Education: having a minimum education certificate or bachelor’s degree
Experiences: Having work experience in advertising and marketing is preferred
Other skills:
· Mastery of the official languages Pashto and Dari and familiarity with English.
· Computer skills in job-related programs.
Submission Guideline
Applicants can send their cv or cover letter to the email addresses hr@afghantelecom.af , mentioning the job number (Wireline-CC-001) and job title in the email subject. Applicants who submit their application after
The date of notification of the closing is sent or they do not complete the conditions of this closing
They do not include the written exam and interview process.
