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Call Center Agent

Opportunity Deadline

20240621
200
High School Diploma
Fresh
6410
Male, Female, Both
15400 AFN
Afghanistan

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Opportunity Details

Job Location: Kabul
Nationality: National
Category: Customer Service
Employment Type: Full Time
Salary: 15400
Vacancy Number:
No. Of Jobs: 200
City: Kabul
Organization: HPL
Years of Experience: Experience in customer service field preferred
Contract Duration: One Year (with possible extension based on performance)
Gender: Male/Female
Education: Baccalaureate degree is required and higher will be preferred
Close date: 2024-06-21

About HPL:

Background:

Honest Public Ltd (HPL) is a group of companies, specializing in providing exceptional management services throughout Afghanistan. With over 1500+ staff throughout the country, we specialize in Supply, Logistics, Security, Customer Care, Consultancy, and Construction services.

At HPL, our top priority is delivering reliable and efficient services that meet the unique needs of our clients.

Our dedicated team of professionals works closely with clients to provide customized solutions that ensure maximum satisfaction.

We take pride in our ability to provide timely and dependable services to our clients, and we are committed to upholding the highest standards of quality and professionalism. Our services are designed to help businesses and organizations in Afghanistan operate effectively, safely, and efficiently.

Job Description:

Job Description:

The Incumbent is a Call Center Agent for Etisalat Afghanistan. He/She will be required to carry out the duties of the position honestly, eagerly, and with commitment.

The duties include but are not limited to receiving customer calls (inbound/outbound and technical), attending required training both by Etisalat Afghanistan and HPL, committed to promoting the products and services of Etisalat Afghanistan. He/She should be present in the office on time and provide service as mentioned above. He/She will be at the HPL call center and will report to EA headquarters if instructed by the supervisor.

Duties and Responsibilities:

  • Duties Responsible for reaching e Call Center Targets from a quantity and quality perspective
  • Resolve Customers’ Inquiries & Complains on time
  • Answering Customers’ inquiries and solving problems, online using Call Center provided facilities, information, and own knowledge and training obtained regarding Call Center.
  • Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to the related department as per existing protocol with concerned departments (KPI)
  • Feeding the nature of complaints and inquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
  • Response all Customers’ calls that land up in the Call Center 888 helpline according to standard Call Center Scripts
  • Being on time and performing all work given to the Call Center Agent by the Call Center Team supervisor & WFM
  • To maintain adherence, cleanness, tidiness, discipline, and professional attitude with internal and external customers
  • To be flexible 24/7
  • Report directly to Call Center Respective Team Leader
  • Perform any other activities as assigned by the direct supervisor.

Job Requirements:

Required Qualifications:

  • Education: Baccalaureate degree is required and higher will be preferred
  • Experience: Experience in customer service field preferred
  • Languages: Proficiency in both national languages and English language is advantage
  • Self-motivated, Quick learner with a positive attitude.
  • Excellent Communication skill
  • Excellent customer service experience
  • Cooperative and team-working skills
  • Being flexible regarding working hours.
  • Disciplined, honest, professional, and hard worker.

Submission Guideline:

  1. Download My Etisalat App:

Kindly download My Etisalat App from your App Store or Play Store.

  1. Submit your application:

Once the app is downloaded, click on the following link to submit your application

https://myetisalatafg.page.link/HPLJobs

Applications received after the closing date will not be considered.

Only shortlisted applicants will be contacted.

Submission Email:

https://myetisalatafg.page.link/HPLJobs

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