Purpose of the Job

The Protection Officer – (Case Management) will be responsible for identifying cases, working closely with adults at high risk of harm, and providing them with case management services according to standardized procedures and protocols. The Protection Officer – (Case Management) will work from the case management office in the field and receive and visit cases referred to them, assess their needs, and support them as per the action plan developed, ensuring regular follow-up. The officer will also be responsible for coordinating with service providers to ensure support for the cases.  The officer will be working closely with the Protection Coordinator and case Management supervisor.

You can read more about this position at Job Description & NRC Grade Structure

Generic responsibilities

• Adhere to NRC policies, tools, handbooks, and guidelines.
• Assist with the implementation of the support function portfolio according to a plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.

Specific responsibilities

• Lead the team in daily protection case management activities such as identification of vulnerable people, provision of services to beneficiaries, and referral process
• Provide guidance and supervision to the Protection Case Management Technical Assistants to ensure that activities are carried out according to relevant standards, guidelines, and SOPs.
• Regularly accompany the team on the field visits to provide support and guidance and to monitor the quality of case management activities.
• Ensure that service mapping is regularly updated in collaboration with the CCR team, and it is well explained to the staff.
• Liaise with information management staff and ensure keeping accurate management of data records and databases/trackers, M&E matrix.
• Produce case management reports monthly.
• Support protection Team leader and Protection Coordinator in designing and delivering training to the staff to ensure that they can carry out proper protection case management activities.
• Ensure that all data and information about protection monitoring are handled in strict confidence and in line with applicable data protection and information-sharing protocols.
• Attending ad-hoc internal meeting or external meetings/training to represent the protection team and present as necessary.

Generic professional competencies: 

• Bachelor’s degree in social science, Human Rights, or another related field
• Strong understanding of humanitarian response architecture, particularly in terms of emergency response and humanitarian protection
• Ability to write detailed casework in English
• Knowledge of human rights and protection with a focus on vulnerable individuals
• At least two years working experience of implementing case management, and individualized assistance preferably in a humanitarian context with INGOs and or other international implementing partners.
• Good understanding of risks, stakeholders, and dynamics relevant to humanitarian protection of vulnerable displaced persons in Afghanistan
• Good understanding of the gender dynamics at play and the way it requires adaptation.
• Knowledge and prior working experience in southern provinces
• Demonstrated understanding of working with vulnerable adults
• Demonstrated strong ability in English and Local languages (Pashto and Dari)
• Strong interpersonal skills
• Advanced computer skills, especially in Microsoft Word, Excel, PowerPoint and Outlook

Behavioral competencies

• Strategic thinking
• Planning and delivering results
• Working with people
• Communicating with impact and respect
• Analysing
• Handling insecure environments

We Offer

•      Monthly Salary based on NRC Afghanistan Salary Scale.
•     Mobile Phone with Top up Credit card.
•     NRC will cover staff plus four (4) dependents for medical insurance.
•     One-time Eid Bonus per year
•     Leave and Holidays according to Afghanistan Labor Law.

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development, and peacebuilding sectors, we collaborate with local, national, and international partners to find solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.